Our Simple Three-Step Process
Our Management Implementation process assures a smooth transition to minimizes any risk; your business will not suffer any downtime. We also provide thorough training and quick user learning for your team.
Kick-Off Meeting and Detail Review
All discovery details from the meetings with our sales team are reviewed to ensure the scope of work completely fits your needs. We set the expectations, including time frames of implementation and deployment of our service tools. To keep our process seamless, we also assign a primary point of contact.
End User Training
Centrality trains your users on how to interact with the Help Desk. Our simple process shows your team how to locate the proper icon installed on your desktop to populate a ticket instantly. Centrality reviews tickets immediately, with most issues resolved in minutes.
Go Live!
We have completed our due diligence, we have trained your team accordingly, so next we deploy our management software onto your systems. Our services are immediately in effect: the help desk is accessible, we begin proactive monitoring, the operating system and 3rd party patch management are running, we start performing preventive maintenance, and our anti-virus is protecting your systems.
Keeping You Informed with Executive Reports
We keep you informed by running monthly reports sent directly to your executive team, including Asset Management, Security Monitoring, Performance, as well as Threat Reports.
What Our Customers are Saying
Centrality Business Technologies
11440 Bluegrass Parkway Louisville, KY (502) 267-2552Centrality provides us with outsourced IT services, and we definitely see them as a strategic partner, not a break fix shop.
