Our Process

Our Simple Three-Step Process

Our Management Implementation process assures a smooth transition to minimizes any risk; your business will not suffer any downtime. We also provide thorough training and quick user learning for your team.

Step One

Kick-Off Meeting and Detail Review

All discovery details from the meetings with our sales team are reviewed to ensure the scope of work completely fits your needs. We set the expectations, including time frames of implementation and deployment of our service tools. To keep our process seamless, we also assign a primary point of contact.

Step Two

End User Training

Centrality trains your users on how to interact with the Help Desk. Our simple process shows your team how to locate the proper icon installed on your desktop to populate a ticket instantly. Centrality reviews tickets immediately, with most issues resolved in minutes.

Step Three

Go Live!

We have completed our due diligence, we have trained your team accordingly, so next we deploy our management software onto your systems. Our services are immediately in effect: the help desk is accessible, we begin proactive monitoring, the operating system and 3rd party patch management are running, we start performing preventive maintenance, and our anti-virus is protecting your systems.

Ongoing Communication

Keeping You Informed with Executive Reports

We keep you informed by running monthly reports sent directly to your executive team, including Asset Management, Security Monitoring, Performance, as well as Threat Reports.

What Our Customers are Saying

Another 5 star review from happy customer of Centrality Business Technologies. 5 out of 5 based on 10 reviews

The weekly visits of our assigned Engineer (per your Defender program) give us the support we need and the ability to plan technology improvements for our ever changing requirements.

--Bruce Kerslager Chief of Staff, Girl Scouts of Kentuckiana

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