Voice Documentation

No matter what industry your organization operates within, conducting all or part of your business by telephone can leave you facing a complex web of legal, industry and service-level compliance guidelines.

Centrality’s voice documentation solutions give you the tools to effectively monitor your call center and customer service representatives to ensure they are meeting quality expectations. Our enterprise-grade call recording platform is available at very affordable price points and still provides the most comprehensive call recording features and functionalities found in the marketplace today.

Want to save up to 30% annually on your company's technology spend?

Our people make us the business technology leader in Kentuckiana.

500 +

satisfied clients

20 +

years of experience

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What Our Customers are Saying

Another 5 star review from happy customer of Centrality Business Technologies. 5 out of 5 based on 10 reviews

We came across Centrality through a referral and after interviewing multiple I.T. companies, they seemed best fit for the job. After making the leap and switching over, we have had nothing but great things come from this business relationship [...] I.T. is one of the most vital, if not the most, part of a company and with how much scamming and hacking there are now days, I'm glad to know we have Centrality overseeing our business.


--Jake Adkins Vice President, Nationwide Truck Service

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