Voice Documentation

No matter what industry your organization operates within, conducting all or part of your business by telephone can leave you facing a complex web of legal, industry and service-level compliance guidelines.

Centrality’s voice documentation solutions give you the tools to effectively monitor your call center and customer service representatives to ensure they are meeting quality expectations. Our enterprise-grade call recording platform is available at very affordable price points and still provides the most comprehensive call recording features and functionalities found in the marketplace today.

Want to save up to 30% annually on your company's technology spend?

Our people make us the business technology leader in Kentuckiana.

500 +

satisfied clients

20 +

years of experience

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What Our Customers are Saying

Another 5 star review from happy customer of Centrality Business Technologies. 5 out of 5 based on 10 reviews

We recently moved our managed services to Centrality and are so happy we did. They made the onboarding experience very easy. If you are looking for an IT company that will handle your business promptly and professionally, I highly recommend Centrality Business Technologies.


--Dawn Douthat Office Manager, Kentucky Elder Law

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