Managed IT Services

Centrality’s Proactive Approach Prevents Cyberattack, Downtime, Delays & Frustration

Of all the reasons you started your business, running an IT environment probably wasn’t one of them. But the more you rely on digital tools to connect with customers, plan schedules, keep records, process sales, or whatever else you use it for, the more dealing with technology can seem like a full-time job.

That’s especially true with concerns about security on the rise. One recent survey found 62% of small and medium-sized businesses lack the skills to deal with security issues themselves — and 52% felt “helpless” to defend against new cyberattacks. You can relieve your burden with a managed IT service arrangement. We take on the responsibility of securing, monitoring, and maintaining your technology so you can focus on your business.

1. Stronger IT security

Businesses face more cyber threats than ever before. It’s hard to keep up as threats evolve — or be confident you’re protected. With a managed service arrangement, we can implement proven layered security processes and always up-to-date solutions to keep your business safe and compliant with data protection laws and regulations. Our approach can cover everything from endpoint protection for your devices to patch management for your applications, password management processes for your team, network firewalls, external vulnerability scanning, and more.

When you don’t have a managed service arrangement with persistent monitoring, virus scanning, password refresh practices, and clear security policies, you can be at risk of a data breach. The result can damage your reputation, lost time and revenue, regulatory fines, and more.

2. Strategic budgeting and predictable costs

With managed services, you gain more control over your IT expenses. A cost structure tailored to your business billing means you can budget with confidence instead of incurring unexpected costs when something breaks down. Planned maintenance helps prevent those breakdowns in the first place, and with a partner managing your IT environment, your team can spend less time dealing with IT issues. We can also advise you on technologies to invest in to meet your business goals — so you can plan for those expenditures in advance.

3. Operational efficiency and business growth

With a managed service arrangement, we help ensure you get total value from the technologies you’ve invested in. That means maintaining peak performance of the hardware and software you already own, reducing or eliminating downtime, and strategizing on the tools and systems that will best serve your needs down the road. All of this helps you be more productive and efficient to grow your business however you choose.

If you only ever call for IT help when something stops working — what’s called a “break/fix” scenario — you lose the opportunity that comes with routine, proactive maintenance to get the best performance out of your equipment at all times. Beyond not getting the best return on your technology investment, that can also hamper your team’s productivity.

4. Data protection you can count on

Power outages, fires, floods, pandemics, and other unexpected events can disrupt your business in the blink of an eye. To get back up and running as quickly as possible, you need a rigorous, well-designed data backup and protection plan. We can put business recovery measures that protect you against data loss even if something happens to your physical IT equipment.

Without a robust backup solution in place, a sudden accident or turn of events can set your business back to square one — having to reconstruct sales orders, rebuild customer files, redo time-consuming work, and more, all at a high cost of time and effort.

5. A proactice approach

Ultimately, the managed IT service approach is all about being proactive: anticipating problems instead of reacting to them and keeping your technology working at its best instead of waiting for it to break down. This brings you greater security, productivity, and return on your technology investments — and also peace of mind.

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What Our Customers are Saying

Another 5 star review from happy customer of Centrality Business Technologies. 5 out of 5 based on 10 reviews

The weekly visits of our assigned Engineer (per your Defender program) give us the support we need and the ability to plan technology improvements for our ever changing requirements.

--Bruce Kerslager Chief of Staff, Girl Scouts of Kentuckiana

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