Help Desk

User issues are inevitable, and can negatively impact the efficiency and productivity of your team. Removing any tech roadblocks and preventing future obstacles can be key to unlocking high-level productivity. Centrality’s Help Desk – which is one element of Managed Services – provides unlimited remote support for your user community in a predictable per user per month fee structure.

How does Centrality’s Help Desk work?

Help Desk, Managed Services
By rendering prompt, responsive support to your end-users’ technological challenges, Centrality gets them back to work quickly. When an issue arises, a simple click of the Help Desk icon in the task bar brings up a service request submission window. This then allows the user to enter the description of their issue and submit a ticket to our Response Center team to begin remote remediation. We aim to provide prompt, responsive solutions to your short-term and long-term IT challenges keeping your business objectives in mind.

In addition to unlimited remote support, Centrality’s Proactive Managed Workstation package also includes the following:

  • Advanced Performance Monitoring
  • Operating System and 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus

This preventative solution is designed to proactively maintain workstations by delivering regular maintenance, monitoring, management and unlimited remote remediation. Reduce the likelihood and impact of an unwanted technology failure, while resolving any identified issues.

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Want to save up to 30% annually on your company's technology spend?

Our people make us the business technology leader in Kentuckiana.

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20 +

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What Our Customers are Saying

Another 5 star review from happy customer of Centrality Business Technologies. 5 out of 5 based on 10 reviews

We recently moved our managed services to Centrality and are so happy we did. They made the onboarding experience very easy. If you are looking for an IT company that will handle your business promptly and professionally, I highly recommend Centrality Business Technologies.

--Dawn Douthat Office Manager, Kentucky Elder Law

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