Help Desk

User issues are inevitable, and can negatively impact the efficiency and productivity of your team. Removing any tech roadblocks and preventing future obstacles can be key to unlocking high-level productivity. Centrality’s Help Desk – which is one element of Managed Services – provides unlimited remote support for your user community in a predictable per user per month fee structure.

How does Centrality’s Help Desk work?

By rendering prompt, responsive support to your end-users’ technological challenges, Centrality gets them back to work quickly. When an issue arises, a simple click of the Help Desk icon in the task bar brings up a service request submission window. This then allows the user to enter the description of their issue and submit a ticket to our Response Center team to begin remote remediation. We aim to provide prompt, responsive solutions to your short-term and long-term IT challenges keeping your business objectives in mind.

In addition to unlimited remote support, Centrality’s Proactive Managed Workstation package also includes the following:

• Advanced Performance Monitoring
• Operating System and 3rd Party Patch Management
• Scheduled Preventative Maintenance
• Managed Anti-Virus

This preventative solution is designed to proactively maintain workstations by delivering regular maintenance, monitoring, management and unlimited remote remediation. Reduce the likelihood and impact of an unwanted technology failure, while resolving any identified issues.