Mon, February 22, 2016

VoIP Technology 101

The advantages of implementing a VoIP (Voice over Internet Protocol) telephone system are quickly being recognized by the average consumer. This technology is rapidly becoming the norm for many businesses and homes that will revolutionize and likely replace the world’s traditional phone systems.

VoIP essentially takes analog call signals and transmits the data digitally over the Internet. Callers can now make long distance calls without having to pay much, if anything. Combine VoIP with the technology of high speed internet access and VoIP provides an easy, inexpensive way to communicate.

As the technology has advanced and become more affordable and reliable, many businesses have begun rapidly adopting it. In order to fully understand the growing technology of VoIP, it is helpful to understand a few of the key terms experts use in reference to this trend:

ATA

Analog Telephone Adapter. About the size of a USB drive, this adapter plugs into a normal phone to allow it to connect with the VoIP network and send calls over the internet.

Bandwidth

The amount of data that can be transmitted over the internet or communication line in a given amount of time is called the bandwidth. It is measured in bits per second. The higher the number, the higher and faster the communications will be.

CTI

Computer Telephone Integration. With this system, your phone can directly interact with other computers. You could make a call directly from Outlook mail or send the voice mail to your email inbox.

Find-me/Follow-me

This service finds you wherever you are. It forwards calls to that location or the phone closest to you, such as a mobile or home phone.

PBX

Private Branch Exchange. This is an internal company phone system that allows phone calls to different lines, with an answering service, automated menus, voicemail, and call transfers. It is considered a complete system that controls everything related to your phones.

POTS

Plain Old Telephone System. Many smaller businesses and homes still use this system, which operates on analog phone lines.

QoS

Quality of Service. This is the ability of a VoIP network to deliver traffic with a minimal amount of downtime and the highest quality.

 

Understanding and implementing VoIP in your business can be a simple task, especially with the help of network professionals. They will walk you through the process from exploring carrier options to end user training and support.

Interested in how VoIP can help advance voice communication for your business? Contact Centrality Business Technologies today.

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