In any business, whether small or large, effective communication plays a vital part in building and maintaining relationships. Having the right communication tools allow for increased productivity, efficiency, and customer service and ultimately enhance the collaboration within your organization. NEC’s UC Desktop Suite is an integrated unified communications platform that provides all of these.
The top 3 reasons why UC Suite improves your business efficiency & production:
#1. Presence Management: Having visibility into each employee’s presence/status allows for the entire organization to know if their coworkers are available or not. The Busy Lamp Field (BLF) gives insight at a quick glance as to where the individual is (in the office, out to lunch, out on vacation, etc.) as well as if they are on the phone. This allows for better customer service and also improving efficiency internally.
#2. Easy Call Handling: Having access to features such as hold, transfer, park, and page with the simple drag, drop, and click of an icon simplifies call management. When a call is received, a pop-up window appears with the caller information – the operator can handle where to send the call using only their desktop client. Quick message and instant message are also options where the operator can send another coworker a message to indicate where to send the current call, even if they are on the phone.
#3. Detailed Call Logs: Detailed call history reports are available, to include all incoming, outgoing and missed calls as well as the call time and date/duration/and caller information. Notes can be added to log entries as well for better organization. These can be sorted, printed, and even emailed for management purposes. Especially when call volumes are high, it can be difficult to manually track all of the call details when the primary focus of the call is on the customer.