Tue, February 16, 2016

Managed Services Success Story: Louisville Tile

When long-time Centrality client Louisville Tile recognized the need for additional technical support and guidance, they knew exactly who they should consult. The team at Louisville Tile reached out to Centrality to collaborate in setting a plan in motion – to further improve the way they received technical support and technology maintenance. Through dedicated strategic planning, Centrality was able to grow the relationship with their client and enrich their role as a trusted technology partner.

Addressing the Situation

As a leading regional distributor of tile, Louisville Tile grew to a size where their IT needs were beyond their own internal expertise. They self-admittedly lacked in the technical savviness to implement large scale technology initiatives, and relied on Centrality to fulfill this role. Spread across multiple branches, the company now needed a system for keeping up with multi-office technical support. They were facing too much downtime related to technology, and recognized that Centrality had the needed expertise to help them with the issues they were experiencing.

Custom Tailoring a Solution

Centrality’s recommended solution started with moving Louisville Tile into a managed services support platform. With proactive server and proactive workstation support processes defined, the managed services agreement included supporting the maintenance and health of both physical and virtual servers, including 2013 Exchange and SQL, as well as remote desktop services. In doing so, Centrality was able to deliver highly-available help desk support services and proactive maintenance protocols, minimizing the downtime that Louisville Tile was experiencing.

As an added benefit, Centrality’s Dale Priddy established regular technology meetings to stay ahead of any future needs for Louisville Tile, while keeping upcoming IT needs top of mind for company leadership.

Impactful Results

Since extending the service relationship with Centrality, user feedback from Louisville Tile has been remarkable. Help desk issues are resolved almost immediately via remote support, the Exchange servers are properly maintained and Louisville Tile management has noticed a huge reduction in company downtime related to technology issues. Instead of hiring a staff of multiple full-time internal IT professionals and raising the company’s overall operating cost, Louisville Tile sees a tremendous benefit to working with proficient IT experts with the same level of responsiveness.

“Since Centrality has gotten more involved in our day-to-day business, we’ve had a large workload taken off of our shoulders. They’ve been instrumental in getting our network configured appropriately, and as a result, our efficiency has increased while our downtime has been minimized. It is invaluable to have everybody that works for us equipped with the proper tools to do their job, and they don’t have to worry about those tools breaking down. We can now focus on when we do best, which is selling and distributing tile.”

– Adam Beck, VP of Operations at Louisville Tile

The Future is Bright

The technology committee continues to maintain a visionary approach to addressing future technology needs, and with the help of Centrality, Louisville Tile feels poised to stay adaptable and progressive for years to come.

If you would like to become the next IT success story, contact Centrality today to more about how we can positively impact your business production.

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