If you are on Centrality’s Managed Services, then you may have spoken with a valuable member of our MSP team, Andrew Murphy. Andrew joined the Centrality team in 2015, and his educational background in computer science gives him the knowledge and expertise to manage and monitor MSP services for customers.
We sat down with Andrew to learn more about his role at Centrality and what he enjoys most outside of the office.
Before you started at Centrality, what led you to the IT industry?
Before making the move to the IT industry, I worked at a logistics company for about 9 years. I pursued IT because I wanted a more intellectually stimulating work environment, that provided better opportunities for personal development and career advancement. While working full time I pursued and earned a degree in Computer Science and an industry-respected certification from CompTIA.
What are your main duties at Centrality?
As a Managed Services Specialist, my primary duties consist of monitoring clients’ backups, anti-virus, patching and updates. I also assist end-users with technology issues that they report using Centrality’s MSP helpdesk agent.
What do you like most about your job?
My job allows for me to have the opportunity to learn and grow as an IT professional. Every day is something new. With technology constantly evolving, we will continue to face new challenges whether it be software or hardware related. I also really enjoy the positive work environment we have at Centrality. Everyone from our co-workers, management, and the owner make Centrality a great place to work. And lastly, the satisfaction of being able to help others with their computer issues. When a user calls or you go onsite, the user will explain their issues and I am able to sense their urgency and distress. Being able to resolve their issues and see the relief you have given them is an awesome feeling.
What do you think differentiates Centrality from other IT service providers?
We constantly meet new challenges that push us to better ourselves and expand our minds to new ideas. This is not only on an individual level, but we do a great job as a team communicating and sharing the challenges we face and the steps we took to overcome them. Our team is dedicated to providing the best service, and customizing our offerings to meet the needs of the client.
Outside of work, what kinds of things to you enjoy most?
I really like spending time outdoors, fishing and playing disc golf. Watching live music, playing PS4 and watching Netflix are among other hobbies that I have. Most of all, I enjoy spending time with my friends and family.
If you’d like to learn more how you can sign up for Managed Services to work with members of Centrality’s team like Andrew, contact us today!