When customers call your business, they expect to directly reach the person they dialed without dealing with multiple transfers, speaking with additional people or having to call back altogether.
Centrality’s Contact Center solutions assure excellence and efficiency for every caller that you connect with. Thus, allowing your contact center to take a highly personalized, all-in-one approach to customer care through voice, email, fax, chat, SMS, business objects, and social media. Our customized applications bring together interaction processes and customer service best practices, elevating service levels and customer satisfaction with real-time monitoring and full-time operational visibility. The open architecture and modular design allows you to add features as you need them, including:
- Multimedia queuing
- Skills based & priority routing
- IVR recording
- Fax server
- Web services
- Quality monitoring
- Unified desktop
- Screen recording
- Quality monitoring & reporting
Want to save up to 30% annually on your company's technology spend?
What Our Customers are Saying
"Centrality provides us with outsourced IT services, and we definitely see them as a strategic partner, not a break fix shop."